Commercial Terms of Service
Fixed-term paid access, Accounts, Profiles, public sharing, and general service terms
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Legal
Current terms, privacy notices, purchase policies, public-sharing consent, and related documents.
Legal documents
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Paid Access Terms
One-time twelve-month pricing, term and expiration, the grace period, and manual repurchase
Read Paid Access TermsRefund Policy
Refund window for Paid Access purchases, physical-product refunds, and how to request a refund
Read Refund PolicyExpiration, Grace Period, and Retention Policy
What happens when a twelve-month term ends, the no-charge grace period, public display during and after that period, and data retention
Read Expiration, Grace Period, and Retention PolicyPhysical Product Terms of Sale
Separate personalized purchases, proof approval, production, scanning and tapping, and remedies
Read Physical Product Terms of SaleShipping and Fulfillment Policy
Production estimates, delivery, delays, address changes, tracking, and risk of loss
Read Shipping and Fulfillment PolicyReturns, Defects, and Replacements Policy
Personalized-product limits and remedies for defects, damage, errors, and nondelivery
Read Returns, Defects, and Replacements PolicyPrivacy Policy
Personal information collected through Accounts, Profiles, purchases, support, and public sharing
Read Privacy PolicyConsumer Health Data Privacy Notice
Health-data categories, purposes, sharing, consent, rights, processors, and state supplements
Read Consumer Health Data Privacy NoticePublic Link and QR Sharing Consent
Separate consent for unauthenticated emergency views and physical QR/NFC access
Read Public Link and QR Sharing ConsentProfile Authority and Caregiver Terms
Rules for minors, dependents, competent adults, caregivers, disputes, and deceased users
Read Profile Authority and Caregiver TermsAcceptable Use and User Content Policy
Prohibited conduct, content rights, enforcement, security research, and reporting
Read Acceptable Use and User Content PolicyElectronic Communications and Marketing Policy
Electronic records, transactional messages, optional marketing, unsubscribe, and SMS limits
Read Electronic Communications and Marketing PolicyMedical, Emergency, and Product Disclaimer
Service-wide disclaimer for public views, QR/NFC products, downloads, examples, and translations
Read Medical, Emergency, and Product DisclaimerAccessibility Statement
Access support, feedback, and remediation
Read Accessibility StatementCopyright and DMCA Notice
Copyright complaints, counter-notices, and repeat infringement
Read Copyright and DMCA Notice